African Response

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CALL US +27 (0)11 745 2011/2/3/4

info@africanresponse.co.za

What we do

Our Approach to Research


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Research Solutions

Strategic Insights:

  • Brand Equity
  • Usage and Attitude research
  • Market and Segmentation research
  • Consumer and Social trends
  • Corporate reputation research
  • Customer and market assessment
  • Customer satisfaction and loyalty measurement
  • Customer experience measurement
  • Employee engagement research
  • Stakeholder perceptions survey
  • Brand Positioning

Product and service development:

  • Concept testing
  • Product testing
  • Brand Identity testing (Name and logo testing)
  • Allow you to pre-test your advertising concepts and track how well your communications are working
  • Give you insight into your customer’s experience and allow you to change / improve as suggested

Communications:

  • Advertising research
  • Campaign evaluation research
  • Brand Health tracking

Stokvel Link:

Engage stokvel community in their group and individual capacity in a cost effective way of answering key questions whether for
  • Product and concept testing
  • Campaign evaluation research
  • General views and perceptions

Ongoing immersions and marketplace presence

Research services and methodologies



Qualitative Research

We employ a wide range of methodologies:

Quantitative Research

We employ a wide range of methodologies:

Our Clients

African Response has experience serving diverse markets:

People & Leadership Solutions

  • Business People Support Plans
  • Talent Pipeline Development
  • Assessments
  • Succession Planning
  • Manpower Optimisation/Productivity Improvement
  • Compensation And Benefits
  • Organisational Design(OD) and Operating Models
  • Performance Management Systems
  • Organisational Effectiveness Model (Capability To Perform & Execute Plans; Internal Communication; Employer Of Choice Test, etc)
  • Transformational Change Management Leadership development
  • Leadership Teams Profiling & Establish Team Development Programmes
  • Team Performance Management Systems
  • Team Short Term And Long Term Incentives
  • Executive Mentoring And Coaching
  • Executive Team Building (Boardroom & Outdoor Programmes)

Strategic Architecture

Our team boasts of extensive experience is delivering the following:

  • Articulation of Strategic Intent of Organisation
  • Scenario Mapping….to determine possible futures
  • Stakeholder Expectations Analysis
  • Industry and Competitor Analysis
  • Internal Capability Analysis Including OD and Operating Model Critique
  • Strategy Choices and Evaluation
  • Strategy Execution Frameworks and Monitoring

TYPICAL STRATEGIES

  • Cost Leadership
  • Turnaround
  • Corporate Integration (Post Acquisition/Merger/Restructuring)
  • Corporate Re-positioning

STRATEGY EXECUTION

  • Scorecard Based Strategy Maps
  • Performance Management Systems
  • Execution Accountability Matrix

Project Management Solutions

Innovation

We live in an era where innovation, harnessing of ideas and knowledge management are key. We walk with you to develop strategies and solutions around these. At African Response we help you with:

  • Developing and inculcating a culture of innovation in your organisation
  • Harnessing innovation in your organisation
  • Identifying innovative solutions to help drive various aspects of your business be it marketing, sales, service delivery etc
  • Development of Knowledge Management Solutions to ensure organisational memory and knowledge is preserved and shared

Technology Projects

We are living in the digital transformation age (4th industrial revolution) and research has clearly shown that the survival and prosperity of organisations, corporates and indeed SMMEs across Africa is to be determined by the use of technology especially the internet and their ability to innovate. We at African Response provide the following offerings:

  • Technology and Innovation Consulting
  • Systems Design and Integration
  • Web application and portal development
  • Development of e-business and IT strategies and ICT Consulting services
  • E-commerce solutions (B2B and B2C)
  • Internet Marketing
  • Business and Market intelligence solutions and consulting
  • Cyber Security Consulting and Services
  • Tourism applications and platforms

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Testimonials/References

“We have selected African Response as a local partner for an extensive ethnographic research client engagement in South Africa and Kenya because of several factors. They have demonstrated that the organisation and their research staff have the depth of experience in qualitative research, resources and networks required to execute and an ability to adapt to suit their client’s bespoke needs that we and our clients require from our collaborators. They have also displayed an unparalleled sensitivity to the subject matter of the research and a dedication to helping our team understand the context of the lives of our participants. In short, they were essential to the success of our field research in South Africa and Kenya.
What sets African Response, their leadership and their staff apart from other firms, is their genuine thoughtfulness and empathy towards their client needs. They have exceeded my expectations on many occasions and maintained a professional yet closely knit team experience for our field teams. Our team members unanimously identified African Response staff as the main contributing factor to the quality of their experience during our time in Africa.
I would strongly recommended African Response as a local partner for the design and execution of field research in South Africa and various other countries across the region. They are a wonderful resource and, personally for me, a pleasure to work with! "

Wojtek Tusz
Doblin Group Research Lead, Monitor Deloitte Company Europe.
www.doblin.com

“African Response are the kind of agency that never adopts a one size fits all standard research approach for any project. They interrogate the business question or objective and develop an approach and methodology tailored to really get to the heart of solving the business problem and shape their entire debriefs around how the insights that have been uncovered can lead to business solutions. An added bonus to their real knowledge, skill, talent and excellent thought processes is that they are incredibly flexible and very nice people to work with"

Karin Lombard-De Kock
Manager: Customer Insights and Loyalty
Ackermans